FAQs

eXtra is Wolseley’s exclusive Plumbing & Heating customer reward scheme, where customers with a trade account earn points every time they purchase products from the current Trade Price Guide. eXtra points can be exchanged for various reward options.

Points are earned against purchases of all products listed in the current Trade Price Guide, when purchased through Wolseley branches.

They are awarded at a rate of 8 (eight) points per £100 spent (excluding VAT), up to a maximum of 16,000 points in each calendar year. Beyond this level they are awarded at the rate of 4 (four) points per £100 (excluding VAT). Points will be shown within your eXtra account within 48 hours of making an eligible purchase.

_{Note: Points cleardown - any eXtra points over 12 months old, not redeemed by 30th June each year will expire. We will write to all customers affected before hand to advise them.}

This is your 7-digit Wolseley Account Number. It is 4 numbers, one Letter and 2 more numbers - for example 7891X12. Alternatively your registered email address can also be used as your username. 

If you have forgotten your password, you can either click on the 'Forgot Password' link on the login screen and follow the steps provided, or email the team at extra@love2shop.co.uk to request a temporary password.

If you have recently cleared your Wolseley trade account, please allow up to 48hrs for your eXtra account to update.

Once logged in, your points balance will be shown on your dashboard. Points are updated on a nightly basis.

You have various options of how to redeem your eXtra points:

• Redeem eXtra points for a Love2shop Gift Card*, via the Dashboard
• Redeem eXtra points for a Love2shop e-gift card, via the Dashboard
• Exchange your Loveshop Gift Card for a Love2shop Holiday card**

* If you register your love2shop card at www.love2shop.co.uk you can; view your balance and activity, report a lost or stolen card and get exclusive offers and deals.

**Your Love2shop gift card can be exchanged for a Love2shop Holiday card and used with Love2shop Holidays, a bespoke holiday concierge service that gives you access to over 200 tour operators. To register your card please click here.

Yes, you can either click on the link on the Dashboard or email extra@wolseley.co.uk, confirming the number of eXtra points you would like to redeem. This process is not available via Love2shop.

You will need to be logged in to your account to check your details. Click on your name in the header bar and select ‘Profile'. You can update your Username, Password, phone number and email* here.

*Note – changes to your eXtra account will not automatically update your Wolseley account. For updates to your Wolseley account email supplier.data@wolseley.co.uk  

You can spend your Love2shop card in 95+ stores. For the full list of retailers please click here.

Please register your Love2shop card on www.love2shop.co.uk so you can; view your balance and activity, report a lost or stolen card and get exclusive offers and deals including e-codes for experience days or online spending.

_{Please note: accepting retailers continually change. Details correct at time of design.}

You will receive your e-Gift Card to your registered email address in the form of a digital gift code, with a link to a redemption portal. Just enter the code, and click on your chosen reward from a catalogue of shopping, dining, and experience brands.

Login to your eXtra account, then from the Dashboard click the link to select the product that you would like to redeem. You can then add the value of your chosen product(s) to your basket and check out.

Don’t forget to update your delivery address before checking out.

The Love2shop Card will have an expiry date printed on the front of it, this will be at least a year from the date of dispatch, however this is normally much longer.

Your Love2shop e-Gift Card will have an expiry date on the email when it is sent to you. This will be a year from the date of dispatch.

Please note when you exchange your e-Gift Card, you will receive a new product which would have its own expiry date.

Unfortunately once your order has been dispatched the delivery address cannot be changed and no refunds can be made.

e-Gift Cards are sent to your registered email address, if you would like to change this, please update your registered email address, in 'Your Profile' before placing your order.

Once e-Gift Cards have been dispatched, they can only be resent to the original email address.

Physical cards will be delivered to the address entered at checkout within a maximum of 10 working days, however this is normally much sooner.

E-codes will be delivered to your registered email address within 3 full working days, from love2shoprewards@dotdigital.co.uk. Don’t forget to check your junk and spam inboxes too.

Should the above timeframe pass and you have still not received your order, please complete a ‘Rewards Query’ form below, so we can investigate further. Please don’t forget to include the address you have requested delivery to.

If you have your card number or code details, please contact help@love2shop.co.uk or call 0344 375 0739 to organise a replacement. If you cannot find your card or code details, please contact us so we can provide these to you.

_{Please note replacing lost cards may incur a fee.}

We are sorry to hear this.

Please contact help@love2shop.co.uk or call 0344 375 0739 with your card number or code details, so the team can investigate further.

Please note the team are unable to assist with any non-received orders or queries related to eXtra.

Delivery times vary depending on the time you place your order but are typically dispatched within 48hrs of receiving a confirmation email. Orders will then be delivered within 5-7 workng days, or 7-10 working days during busy periods.

When your Wolseley Trade Account is 'on-stop' you are not eligible to earn or redeem eXtra points, therefore you currently won't be able to place an order. Please log in to your Wolseley account to make a payment, or contact Wolseley Finance on 03448 330433 to discuss.

_{Please note your account could take up to 48 hours to be re-activated once your account is clear.}