These are the terms and conditions (“Terms and Conditions”) for eXtra (the “Scheme”), a loyalty Scheme for Plumbing & Heating trade customers of Wolseley UK Limited (‘Wolseley’). Wolseley UK Limited’s company number is 636445 and registered ofﬁce is at The Wolseley Centre, 2 Kingmaker Court, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DY.
1.1. The Scheme may be operated on behalf of Wolseley by such third-party suppliers as are appointed by Wolseley from time to time.
1.2. This Scheme is open to Wolseley Plumbing & Heating Trade Account customers (“Wolseley Accounts”) by application ONLY
1.3. Save where agreed by Wolseley in writing, below is a non-exhaustive list of those who are NOT entitled to be Members of the Scheme:
1.3.1. Cash Account holders;
1.3.2. Pipe & Climate (Building Services) Account holders;
1.3.3. Customers spending less than £50k per annum;
1.3.4. Customers receiving a rebate.
1.3.5. any and all holders of Wolseley Accounts who are public sector organisations or housing associations;
1.3.6. any and all current and previous employees of Wolseley UK Limited or any other Wolseley group company, or the immediate families of such employees;
1.3.7.any and all employees of any agencies or event suppliers or their families or any other person ofﬁcially connected with the Scheme.
2.1. In order to request to participate in the Scheme, Members must register online at extra.co.uk.
2.2. To register, the Member must provide the following details:
2.2.1. Details of holder of Wolseley Account;
2.2.2. Personal details of Nominated User authorised to complete the registration on behalf of the Member;
2.2.3. Valid email address;
2.2.4. Mobile or land line phone number, and
2.3. Once the registration process has been completed and the Member is accepted for the Scheme, the Member will receive an email (to the valid email address provided) to confirm acceptance to the Scheme. This email will include a link to create a password for their account. Members will not be able to earn or redeem eXtra Points until the online registration has been completed.
2.4. Wolseley may require a new online registration form to be completed following each Review Date (deﬁned in point 4.15).
2.5. Members are only entitled to one eXtra account for each Wolseley Trade Account. Wolseley reserves the right to refuse or close additional accounts at any time
2.6. Members must register their details and keep Wolseley informed of any changes. Wolseley will not be responsible for any lost, delayed or undeliverable communications and/or for any loss of eXtra Points or vouchers incurred as a result of out of date details.
2.7. No third party or joint registrations will be accepted.
3.1. If the Member is acting as an individual or a partnership, the Member must be 18 years of age or over and a UK resident for the entire period for which he/she is a member.
3.2. If the Member is a limited company or another entity with a separate legal identity, the Nominated User must
3.2.1. Conﬁrm, by completing the online registration form on the website, that he or she:
188.8.131.52. is the Nominated User of the Member;
184.108.40.206. has the authority to bind the Member on whose behalf the Nominated User completes the online registration (i.e. the Account Holder); and
220.127.116.11. has made the Member aware of the Scheme and has its consent to enter into the Scheme on its behalf.
3.3. It is a condition of entry and participation in the Scheme that all information given is true, accurate and up-to-date.
3.4. It is the Member’s obligation to update (or ensure that the Nominated User updates) any information submitted on registration and to ensure that the Member’s details (and the Nominated User’s details) remain accurate and up to date.
3.5. All Rewards (as deﬁned below) will be sent to the address registered on the eXtra online account.
3.6. If the Member (or its Nominated User) fails to provide all of the requested information, the Member may be disqualiﬁed and not permitted to participate in the Scheme.
3.7. Wolseley is not responsible for incomplete, unclear, incomprehensible or inaccurate entries to the Scheme. Such entries will be void.
3.8. It is the Member’s responsibility to keep secure any information that might identify the Member and/or its Nominated User. Neither Wolseley nor its agents or suppliers shall be responsible or liable in any way if a person is unable to redeem or spend any eXtra Points as a result of the Member and/or the Nominated User not taking proper care of the Member’s eXtra account details.
3.9. Scheme cards, points and vouchers remain the responsibility of the Member. Wolseley cannot be held responsible for any loss arising from the Member failing to ensure the safe-keeping of these items.
3.10. If the Member or their Nominated User loses or accidentally reveals their log-in details, it is their responsibility to change the password by following the instructions on the extra.co.uk FAQs page.
3.11. The Scheme account remains the property of Wolseley which may, at any time, terminate the Scheme or alter or amend the Terms and Conditions of operation of the Scheme.
4.1. eXtra points (“Points”) will be awarded on Qualifying Spend in a single transaction in Wolseley branches or from wolseley.co.uk website (Qualifying Transactions).
4.2. Qualifying Spend shall include spend on products listed in the Wolseley Trade Price Guide (as updated from time to time).
4.3. Qualifying Spend shall NOT include:
4.3.1. any spend by a Member on products from any non-Plumbing & Heating branches of Wolseley UK Limited, any group companies of Wolseley UK Limited or and group companies of Cooperstorm Limited from time to time and/or any of them;
4.3.2. any purchases of goods sold as “specials”, packs and promotions and/or using non-standard catalogue numbers;
4.3.3.any specially negotiated contract prices;
4.3.4. any carriage charges;
4.3.5. any value added or other sales tax; or
4.3.6. any other spend that has special commercial terms applied.
4.4. Other products may also be excluded from the Scheme at the discretion of Wolseley.
4.5. Points are awarded at a rate of eight points per £100 of Qualifying Spend excluding VAT (minimum qualifying value of £6.25 per individual item), up to a maximum of 16,000 Points in each calendar year.
4.6. Points accrued above 16,000 will be awarded at the rate of four points per £100 of Qualifying Spend.
4.7. The minimum claim allowed is £5 (50 points).
4.8. Points will be awarded on net basket value, after any discounts and promotions have been applied.
4.9. Any credits or returns will be reﬂected in the Member’s eXtra points balance.
4.10. Points awarded at the time of the transaction or vouchers already issued maybe removed or cancelled if Wolseley determines that the Points were collected in breach of these Terms and Conditions or were awarded in error. For the avoidance of doubt, any advice or actions of Wolseley staff that is contrary to these Terms and Conditions will not have the effect of changing these Terms and Conditions.
4.11. Wolseley reserves the right to discount or ignore any spend by a Member when calculating Qualifying Spend if in its reasonable opinion it believes such spend is not genuine. Wolseley’s decision as to which spend by a Member will and will not count towards the Qualifying Spend shall be binding on the Member and will be ﬁnal.
4.12. The Member may collect the eXtra Points and use them to purchase experiences, beneﬁts, selected products and vouchers (“Rewards”) in connection with the Scheme.
4.13. Points have no value until converted into Rewards.
4.14. Wolseley is under no obligation to award Points for any reason outside of Qualifying Spend.
4.15. On 31st July 2024 and on each anniversary of that date (each such date being referred to as a “Review Date”)
4.16. Wolseley reserves the right to disallow Points earned in any month for which payment on the Member’s Wolseley Account is made outside agreed payment terms, or to cancel total Points balance where any sums remain outstanding on the Member’s Wolseley Account in excess of 60 days from end of month of invoice.
4.17. Details of Points and the beneﬁts available can be viewed online on the eXtra website, within the Member’s account.
4.18. No cash alternative or incentives can be given.
4.19. The Member cannot transfer, sell or use its Points for any purpose except as permitted under these Terms and Conditions.
4.20. eXtra Members are reminded that they retain responsibility for any tax liability arising from participation in the Scheme.
4.21. Wolseley and its agents reserve the right to correct any mistakes that are made in respect of the Qualifying Spend and/or the number of Points awarded. Any queries with the number of Points awarded should be submitted in writing to Wolseley UK at the address listed above, or emailed to firstname.lastname@example.org.
5.1. Rewards advertised on the Website are subject to availability and may be ordered (“Redeemed”).at any time while they appear on the Website, provided that the Member has accrued sufﬁcient Points
5.2. Once redeemed the Member’s eXtra account balance will be reduced to reﬂect the number of redeemed Points.
5.3. Wolseley reserves the right to amend, change, remove or substitute Rewards at its discretion.
5.4. Points can only be redeemed as trade credit with Wolseley’s prior agreement in writing. Members may log their request for such agreement on the Rewards Store page of the Website by completing the request form or emailing email@example.com.
5.5. Points converted before 3pm will be available for Redemption on the following working day. Points converted after 3pm require an additional working day to process.
5.6. A Member can claim Rewards only up to the value of the Points on their account at the time of Redemption.
5.7. Despite the efforts of Wolseley and/or its agents, some Rewards advertised on the Website may have been attributed with an incorrect value (i.e. the number of Points payable for that Reward). In these circumstances, Wolseley will contact the Member or the Nominated User. Wolseley shall have no obligation to provide Rewards for the number of Points advertised where an error has been made, whether by Wolseley, an agent or other third party.
5.8. The Member acknowledges that transactions on which Points are redeemed will be made directly with third party merchants and/or suppliers (“Rewards Partners”) who may offer links to their websites via the Website.
5.9. Wolseley is not responsible for these third-party sites nor any product information or services supplied through or in connection with such sites.
5.10. Wolseley has no responsibility for the standard, quality or otherwise of any Rewards, goods or services received or supplied by a Rewards Partner or the failure of any Reward Partner to honour a Redemption. Any dealings that the Member, or the Nominated User may enter into with a Rewards Partner will be solely between them and the Rewards Partner. All such dealings will be subject to the terms and conditions of the Rewards Partners.
5.11. No change to a Reward can be made after Points have been redeemed.
5.12. Rewards cannot be transferred, exchanged or sold or in any way traded. Rewards cannot be used for third party entertainment or gifted or awarded to a third party who is not in the employ of the Member.
5.13. Any Rewards that individuals from the Member’s business receive, are received purely in the capacity of any agent, acting on behalf of the Member. It is the responsibility for the Member to determine who has access to the Scheme on its behalf and any decision entitling individuals to be the recipient for the Rewards rests with the Member and not with Wolseley.
5.14. The Member agrees to make an individual participating in or receiving a Reward on its behalf aware of these Terms and Conditions.
5.15. The Member acknowledges and agrees that accepting a Reward may be subject to tax and/or National Insurance. The Member shall be fully responsible for and shall indemnify Wolseley for and in respect of any VAT, corporation tax, income tax, National insurance and any other liability, deduction, contribution, assessment or claim arising from or made in connection with receipt by the Member, the Nominated User, or any individual selected to receive a Reward.
6.1. Subject to Condition 6.2:
6.1.1. Wolseley shall under no circumstances whatsoever be liable to the Member, the Nominated User or any individuals selected by the Member to receive a Reward, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any act, acts or failures of Wolseley, the Rewards Partner or other third party or have any liability for indirect or consequential loss of any kind arising under or in connection with Scheme or participation in the Scheme including (without limitation) any:
18.104.22.168. loss of proﬁt
22.214.171.124. loss of revenue
126.96.36.199. loss of goodwill or
188.8.131.52. loss of anticipated savings (whether direct or indirect); and
6.1.2. Wolseley accepts no responsibility for any loss or damage caused by the negligence of Wolseley, its servants, agents out of or in connection with the Scheme except where caused by the willful neglect of Wolseley, its employees or agents.
6.2. Nothing in these Terms and Conditions excludes or limits Wolseley’s liability for:
6.2.1. Death or personal injury resulting from the negligence of Wolseley, its employees or agents;
6.2.2. Fraud or fraudulent misrepresentation; or
6.2.3. Any matter in respect of which it would be unlawful for Wolseley to exclude or restrict liability.
7.1. Wolseley reserves the right to amend, suspend or withdraw the Scheme, any Reward in whole or in part at any time without prior notice or compensation and the Member’s right to use any accumulated Points will be forfeited and the Member will not be entitled to any compensation or damages from Wolseley, its agents or any third party.
7.2. Wolseley may terminate the Member’s participation in the Scheme and cancel or suspend any eXtra Points by notifying the Member and/or the Nominated User in writing if Wolseley reasonably believes that the Member and/or the Nominated User:
7.2.1. has acted in a way that harms Wolseley, any Wolseley Group company, any of its agents or suppliers, the Scheme or any Reward Partner;
7.2.2. has engaged in any illegal or fraudulent activities;
7.2.3. has collected or redeemed Points dishonestly or otherwise than in accordance with these Terms and Conditions;
7.2.4. has engaged in any behaviour relating to the Scheme that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information;
7.2.5. has breached any of the terms relating to the Member’s Wolseley Account including (without limitation) failing to pay its Wolseley Account in accordance with the agreed payment terms; or
7.2.6. has had a zero spend on its Wolseley account for a consecutive 12-month period.
7.3. Wolseley may terminate the Member’s participation in the Scheme and cancel or suspend any eXtra Points immediately without notice in the event of any termination of the Member’s Wolseley Account.
7.4. Members can choose to leave the Scheme at any time. By leaving the Scheme Members forfeit the right to any Points accrued.
8.Making changes to the Scheme
8.1. Wolseley can make changes to the eligibility requirements, the beneﬁts and the terms of the Scheme in its reasonable discretion.
8.2. Material changes will be communicated via postal communication, email or SMS.
8.3. Wolseley reserves the right to withdraw or cancel the Scheme at any time giving members seven days’ notice of termination in writing (via email or postal communications).
8.4. These terms are correct as of 2nd January 2024. Current terms are available at extra.co.uk, which prevail in the case of any difference with these printed terms.
If you have any questions about the Scheme, then please go online to extra.co.uk and complete the Contact Us page.
10.2. By joining the Scheme, the beneﬁts. The Member and the Nominated User will not be able to opt out of receiving email updates unless the Member terminates the Scheme membership or the details of the relevant Nominated ser are changed.
10.3. By participating in the Scheme, the Member and the Nominated User or individual who accepts any Reward, consent to:
10.3.1. Wolseley processing their personal data;
10.3.3. Receiving post, email and SMS updates from Wolseley about the Scheme and its benefits.
These Terms and Conditions and any dispute or claim arising out of or in connection with the shall be governed by and construed in accordance with the laws of England and Wales, and the English courts shall have exclusive jurisdiction over any proceedings in connection with these Terms and Conditions and the Scheme.
Nothing in these terms will affect or reduce the statutory rights of the Member of any Nominated User.
Please read them carefully as they contain important information and by visiting and using our website you agree that you have read, understand and agree to them.
This website is owned and operated by Park Retail Ltd (trading as Love2shop Business Services) registered in England with company number 402152 ("Park Retail").
Park Retail is a subsidiary of Appreciate Group plc. registered in England with company number 1711939 (“Appreciate Group”).
SECURITY AND PRIVACY
We use internet standard encryption technology to scramble your data when you transmit it to us. This process is known as SSL (secure sockets layer) and provides you with the maximum practicable level of security. To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed padlock or an unbroken key.
Your security and peace of mind are of the utmost importance to us and we are constantly striving to safeguard them.
By placing an order with us and/or giving data to us you confirm that you are over the age of 18 and that you understand and agree that the information you provide will be held on our database and that it will be shared by all subsidiary companies of Appreciate Group.
A full list of these companies is available by writing to the Data Protection Officer, Appreciate Group plc, Valley Road, Birkenhead, Merseyside, CH41 7ED.
Appreciate Group shall be the data controller for the purposes of data protection legislation and Park Retail is the operating company.
The information you provide will be used by us and any necessary third parties to provide you with the products and services you request.
We may communicate with you where there is a legitimate business interest to do so. This will include sending you:
operational communications - for example for customer care purposes or to keep you updated about the progress of your order, when it will be delivered and thereafter any changes to the products and services ordered; and
marketing communications – for example to keep you informed about our or carefully selected third party products and services, offers, promotions, prize draws, and competitions etc.
Our communications may be sent by email, telephone (including SMS), via social media platforms (i.e. Facebook/Twitter/Instagram etc.), post, fax and/or any other appropriate means including new technology.
Unless you “opt-out” of our marketing communications, by providing us with your contact details you agree to receive our marketing communications.
We never make your personal details available to third party companies for their purposes alone.
We may track our emails by including a tiny image file, known as a tracking pixel/beacon/cookie, within certain emails that we send to you.
We track our emails to help us improve the performance of our email campaigns and to help ensure that our emails have been read by you and/or are of interest to you.
Tracking our emails in this way may enable us to gather the following personal data from your device (this list is not exhaustive): confirmation that you opened our email; when you opened our email; how many times you opened our email; from which server you opened our email, including the server’s IP address (and therefore location); which type of device, operating system and/or software you used to open the email; which link(s) to our website(s) you clicked within the email; and when combined with Google Analytics data, certain activity you subsequently carry out on our website(s).
By using our website or otherwise submitting your email address to us, you agree to us tracking our emails, as detailed above.
If you do not want us to track our marketing emails you should “opt-out” of our marketing communications, as detailed directly below.
“OPTING-OUT” OF MARKETING COMMUNICATIONS
When you first provide us with your personal data, you will be provided the option to “opt-out” of marketing communications relating to the reward programme.
After that, each marketing communication that you receive will include instructions on how you can “opt-out” of future marketing communications. Accordingly, if you want to “opt-out” of future marketing communications please follow those instructions.
Otherwise you can “opt-out” of future marketing communications at any time by contacting us using the contact details shown on our website or alternatively you may write to us (providing your contact details and any customer/order number) at the following address: Engagement Services Team, Love2shop Business Services, Floor 4, 20 Chapel Street, Liverpool, L3 9AG.
PERSONAL DATA BELONGING TO OTHERS
If you provide us with any personal data that does not belong to you:
- the data owner must be over the age of 18;
- you do so having first obtained the data owner’s consent, in accordance with all applicable data protection laws;
- you agree that we may inform the data owner that you have provided us with their personal data.
The following information is provided in accordance with Article 13 of the General Data Protection Regulations 2016 (“GDPRs”).
The joint data controllers for this website are Appreciate Group plc and the Client.
You may contact the data controllers by writing to: Data Protection Officer, Appreciate Group plc, Valley Road, Birkenhead, Merseyside, CH41 7ED.
Your personal data will be processed internally by Appreciate Group and Client companies in order to enable us to deliver the products and services you have purchased and/or requested from us.
Your personal data may also be processed by carefully selected third parties (acting as our data processors) so that they can provide us with their products and services which, in turn, enables us to deliver our products and services to you.
We intend to process your personal data where there is a legitimate business interest to do so. This may involve sending you communications, as detailed within the above section headed “communications” as well as for one or more of the following non-exhaustive reasons:
- to provide you with the products and services you have ordered, including from third parties;
- to provide you with information about other products and services that either we or carefully selected third parties offer, which are similar to those that you have purchased or enquired about;
- to notify you about changes to our products and services;
- to improve the performance of our products and services or our website (including search engine optimization); or
- to carry out market research, business analysis and to collate management information.
The personal data that we (including any of our subsidiaries companies) collect from you may be transferred, processed and/or stored outside of the European Economic Area (“EEA”). This may take place by ourselves or one of our sub-contractors or suppliers in accordance with all applicable data protection law.
By using our website or otherwise submitting personal information to us, you agree to this transfer, storing or processing and acknowledge that this may mean that your personal information may not be protected to standards similar to those in the EEA.
Your personal data will be processed by us for a period consistent with the GDPRs, and for no longer than is necessary.
You have the right to request from us access to and rectification or erasure of personal data or restriction of processing concerning your personal data or to object to processing as well as the right to data portability, details are set out below.
You may withdraw your consent for us to process your personal data at any time. However, if we need to process your personal data to deliver a product or service to you then we may have to stop providing such product or service to you.
You have the right to complain to the UK’s Information Commissioners Office.
The provision of personal data by you is a contractual requirement in order for us to deliver a product or service to you.
Your Rights under the GDPRs
If your personal data is transferred, processed and/or stored outside of the EEA you have the right to be informed of the appropriate safeguards relating to the transfer.
Please note that your rights under the GDPR are set out below:
Right of access
- the purposes of the processing;
- the categories of personal data concerned;
- the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
- where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
- the existence of the right to request from us rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing;
- the right to lodge a complaint with a supervisory authority (this being UK’s Information Commissioners Office);
- where the personal data are not collected from you, any available information as to their source;
- the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
Right to rectification
You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you, in accordance with the GDPRs. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Right to erasure (‘right to be forgotten’)
You have the right to obtain from us the erasure of personal data concerning you without undue delay, in accordance with the GDPRs. This shall not apply to the extent that processing is necessary; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
If you exercise your right to erasure, you understand, agree and acknowledge that we may be unable to deliver some or all of the products and services that you have ordered and/or enquired about.
Right to restriction of processing
You have the right to obtain from us the restriction of processing, in accordance with the GDPRs. Where processing has been so restricted such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a European Member State.
If you exercise your right to restriction of processing, you understand, agree and acknowledge that we may be unable to deliver some or all of the products and services that you have ordered and/or enquired about.
Right to data portability
You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another without hindrance from us where:
- the processing is based on consent pursuant to Article 6(1)(a) or Article 9(2)(a) or on a contract pursuant Article 6(1)(b); and
- the processing is carried out by automated means.
Right to object
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data, in accordance with the GDPRs. In such circumstances we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
If you exercise your right to object, you understand, agree and acknowledge that we may be unable to deliver some or all of the products and services that you have ordered and/or enquired about.
We shall provide a copy of the personal data undergoing processing. For any further copies requested by you, we may charge a reasonable fee based on administrative costs. Where you make the request by electronic means, and unless otherwise requested by you, the information shall be provided in a commonly used electronic form.
We may vary this policy at any time and any variations that we make will be displayed on this page by uploading an updated version of the policy.
You should check this page frequently for any variations and you agree that this is an appropriate method to vary this policy.
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